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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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How can we improve RingCentral?

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3 results found

  1. Spanish Support for RingSense Transcription and Translation (to English)

    Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    36 votes

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    9 comments  ·  Other  ·  Admin →
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    Implemented  ·  Eugene responded

    See the Language dropdown in the Organization tab in Admin Settings.

  2. French Canadian language support

    Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    29 votes

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    1 comment  ·  Other  ·  Admin →
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  3. German Support for RingSense

    6 votes

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    Implemented  ·  Sushant Hiray responded

    RingSense now supports German language.

    As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

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