When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

For some reason Ringsense is seeing the outgoing call as a call to originating caller (me) rather than the contact being called.

Super frustrating.