we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

For example, one of the questions is, "Did the agent offer a discount?"
This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on the scorecards, which makes it difficult for us to track the user’s performance over time.