Feature Request: Limit Manager Access to Interactions in RingSense
We wish there was a way to limit managers’ access to interactions in RingSense.

For example, a manager should only be able to view the interactions of users who are directly assigned to them as their manager. They should not have access to interactions from other teams or users outside their scope.

Currently, even if we:

Customize roles

Create a dedicated team for the manager

…the manager can still view all interactions across other teams in the RingSense dashboard.

Benefit of Having This Feature
Enhanced Data Privacy & Security: Ensures sensitive conversations and customer data are only accessible to relevant team leads.

Better Team Segmentation: Helps managers stay focused on their team's performance and insights without distractions from other groups.

Role-Based Access Control (RBAC) Compliance: Aligns with common enterprise security practices and compliance standards by enforcing access boundaries.

Improved Trust: Employees may feel more comfortable knowing that only their direct manager can access their interactions.