Caller calls in, talks to AIR... asks to be transferred to an employee in the company...

The employee does not answer and the "Send to Voicemail" feature is activated...

(Instead of "Send to Voicemail" it should be Forward to Extension, in this case the AIR Extension)

The AIR picks up and says something like:

"Hi there, this is {AIR NAME} with the {COMPANY}. {PERSON YOU CALLED NAME} isn’t available right now, but I’m here to help. Would you like to leave a message or be connected with someone else who can assist you?"

Where the caller states they would like to leave a message and the AIR sends them to record their message... or the caller asks to talk to a different person and the AIR transfers them to a different person...

This is so important as it will show a standardization in the system, and the interaction with the caller... I cant have different voices, sounds, cadences, or processes through out the call... It should all be the same, it should feel the same, it should sound the same.

This is so incredibly important...