When dialing the main number and entering 877, the system should play the test call flow that demonstrates how the AI Receptionist is configured. However, instead of initiating the test mode, the call is routed through the normal Auto Receptionist call flow.

We also replicated the issue by calling a user extension and pressing 877 during the user greeting. The behavior is the same—rather than triggering the test prompt, it continues to follow the standard routing for that user.

This confirms that if the extension number being used is the initial Toll-Free Number (TFN), the test will not function as designed. However, when we replicated the scenario using a different extension number that does not follow the initial TFN, the test mode worked as expected.