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179 results found

  1. AI feedback should adapt with the role of the speaker & the type of meeting

    Many times, there are others in the meeting other than just Sales People. For example, there may be PreSales individuals in the meeting. The feedback from AI needs to take into account the type of engagement (Corporate intro/first touch, PoC, Discovery, Demo, Architecture, Legal, Negotiation, Security, Closing). Example: a SE will demo and will have a different level of interaction (more a push interaction than a conversation). There are similar qualities between sales and SE but there are some differences (technical skills, longer pitch from the SE point of view)I would love the AI to flag the fact that the…

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. AI recommendations survey

    When a manager provides coaching (or it is done via AI), would like the ability for both manager and individual to vote on the coaching given.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Ability to create a folder with specified/assigned user visibility

    Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Add an icon to easily copy and paste the call transcript

    Add an icon, similar to the copy-and-paste layout for call summary, to easily copy-and-paste the call transcript.

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Preserve previous page position when clicking into call details

    On the calls tab, when selecting the call details for a specific call and then moving back, the platform should preserve the location/page/filters, etc. that the user was previously on. Currently it saves applied filters but reverts the user to the top of the first page of calls.

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Matching speaking metrics on call details and PowerSkills tabs

    Speaking metrics on the call details page and Coaching>PowerSkills tab should match. For example, something like:
    - Agent Sentiment
    - Agent Energy
    - Talk-to-Listen Ratio
    - Talking Speed
    - Filler Words
    - Interruptions
    - Engaging Questions

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. "Share" button not automatically enabled when UI detects email address

    When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Allow for user-entered deal size when filtering Deals

    When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Offer coaching advice to the managers aka AI Coach/Copilot

    When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.

  10. Five9 Integration for RingSense

    Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. RingSense to be accessible through RingCentral app

    Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.

    2 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Click on sentiments and analysis and get deeper info on content

    When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    The ability to help the manager to keep track of their coaching output. Right now, it is difficult to see if the coaching is working or if the employee goes back to his old (bad) habits. RingSense could send a weekly update or an email alert when the employing is dipping with this specific skills

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Integration with Genesys CC

    Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Integration with Google BigQuery

    Idea is to integration RingSense and RingCX with Google BigQuery.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. Integration with FiveTran

    Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Integration with Leadtrack CRM

    Idea is to integrate with Leadtrack (CRM)

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Integration with Zenith CRM

    Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Filter calls based on ODCR vs. ACR

    Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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