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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

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102 results found

  1. Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English

    2 votes

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  2. The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    3 votes

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  3. Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.

    2 votes

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  4. 5 votes

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  5. AI transcriptions should be date and time stamped.

    1 vote

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  6. I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!

    1 vote

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  7. When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.

    1 vote

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    New  ·  1 comment  ·  AI Virtual Assistant (AVA)  ·  Admin →
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  8. When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.

    2 votes

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  9. The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    22 votes

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  10. Change AI Pre-recorded message before transcribing

    5 votes

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  11. Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.

    1 vote

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  12. Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.

    1 vote

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  13. It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    3 votes

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  14. for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name

    1 vote

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  15. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes

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  16. We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes

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  17. ai notes should also work on plugin

    1 vote

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  18. Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    3 votes

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  19. Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.

    1 vote

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  20. It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes

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