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41 results found

  1. RingSense Multi Call Playback Window (Cradle to Grave Playback)

    Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.

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    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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