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44 results found

  1. Chinese Language Support

    Support for Chinese via transcription and translation in RingSense.

    4 votes

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    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  2. "IVR Callback Option with Automated Contact Information Delivery"

    *The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"

    3 votes

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    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  3. AI automatic notification for marketing

    customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer

    3 votes

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  4. RingSense Multi Call Playback Window (Cradle to Grave Playback)

    Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.

    2 votes

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