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3 results found

  1. Can you add a RingSense Coaching for an entire team collectively in conjunction with the individual coaching?

    2 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank You for Your Feedback

    We sincerely appreciate your contribution. After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.


    Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.

  2. RingSense: Modifying AI Scores

    In RingSense for RingCX, we cannot modify the automatic scores on things like Sentiment.
    If a supervisor does not agree that the call was overall negative, they would like to override and change it to positive.

    24 votes

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    Planned  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  3. Edit AI Metric Scores

    There is already an idea in for RingSense for Sales, but this is critical for RingCX as well. If a supervisor disagrees on something like negative sentiment, they should be able to modify.

    In addition, it would be nice to modify the thresholds of metrics like talk-to-listen ratio and what counts as a "negative" ratio.

    Link to other idea for RS4S: https://ideas.ringcentral.com/forums/958502-ringsense-ai/suggestions/48113318-the-ability-to-change-the-ai-score

    10 votes

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    Planned  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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