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3 results found

  1. Assign managers to agents in bulk

    We would like to have an option to assign agents to managers in bulk. Currently, we have to go to each agent and assign multiple managers manually. We would like to suggest having an option to select all managers in the list for a much quicker process.

    8 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  2. Can you add a RingSense Coaching for an entire team collectively in conjunction with the individual coaching?

    2 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank You for Your Feedback

    We sincerely appreciate your contribution. After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.


    Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.

  3. RingSense: Modifying AI Scores

    In RingSense for RingCX, we cannot modify the automatic scores on things like Sentiment.
    If a supervisor does not agree that the call was overall negative, they would like to override and change it to positive.

    22 votes

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    Planned  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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