120 results found
-
Edit AI Receptionist ability to say how it will connect a caller when the AI can no longer support the caller
My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"
1 vote -
2 votes
-
Have AI Receptionist the ability to send an appointment link via text when choosing a prompt
So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.
AI will need to ask above questions with 2 choises after Greeting
and depending on Caller said 1 or 2 AI send link automatically
I have different 2 links
AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…
1 vote -
split personalities for AI receptionist
We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).
Key capabilities requested:
Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).
Dynamic switching between these personas based on the nature of the inquiry or caller identity.
Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.
This would allow us to better align the…
1 vote -
more flexibility with AI answering hours
allow AI to only pick up only after hours/ allow live person to pick up phone during business hours
2 votes -
AI assistance to route incoming calls
AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.
2 votes -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Option to hide or make IVR Menus Unsearchable
We need an option to exclude or hide IVR menus in AI Receptionist.
1 vote -
Customize the AI receptionist skills canned prompts that precede messages to customers
The wording and prompts aren't always appropriate that precede the message for links or prompts on replies
1 vote -
AI receptionist voice
AI receptionist voice settings,
The ability to select random and select a group of voices that can be randomly chosen to speak.
- Or an option to schedule a different AI for different times of days
2 votes -
AI Reception frequently asked questions
A back up for frequently asked questions, or a password to protect before deleting the whole section.
I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.
:)
1 vote -
Having the capability to add AI chatbox to our website if we have AI receptionist
Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us
2 votes -
AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote -
AI Receptionist Schedule
Hello,
It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.
1 vote -
upload knowledge bases in one upload
Have a way to upload knowledge bases links on AI Receptionist in one upload.
1 vote -
Knowledge hub accept MP3 file upload
Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files
1 vote -
Organize AI Receptionist FAQs by Categories or Topics
The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.
1 vote -
Turn off call recording disclaimer for specific users
The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."
1 vote -
Reduce Call drop Rate
Reduce the dropped call rate by the AI receptionist.
1 vote
- Don't see your idea?