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44 results found

  1. Have recording go automatically into my file when I download instead of me having to do it manually

    Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file

    1 vote

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  2. Ability to see trend in calls to particular company numbers over time

    We are trying to reduce calls to our toll-free number. I would like to see how the calls to the toll-free number change over time, one month to the next. I can see the total calls for any time period, but the current graph only shows secondary data (eg. total calls vs answered), and the numbers are combined across the company numbers rather than split up.

    1 vote

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  3. Analytics - Ability to filter internal call between 2 users.

    1 vote

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  4. 15 Minute Trend

    In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.

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