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22 results found

  1. Agent Tool Rewording/Clarification

    Organization of Agent Tools is not very clear. Knowledge Base is under Voice, but should apply to any interaction type and Email Templates is under Voice, but Email is a Digital interaction type.

    2 votes

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    Future Consideration  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
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  2. The auto Disposition option needs to change agent to an on -hook aux state

    We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .

    2 votes

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