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23 results found

  1. Integrate RingEX Personal Contacts to RingCX Directory

    The admins should have the ability to integrate the uploaded Personal Contacts in RingEX or their extension, and see the same set of contacts in RingCX Integrated Softphone

    8 votes

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    Future Consideration  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
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  2. Agent Tool Rewording/Clarification

    Organization of Agent Tools is not very clear. Knowledge Base is under Voice, but should apply to any interaction type and Email Templates is under Voice, but Email is a Digital interaction type.

    2 votes

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  3. The auto Disposition option needs to change agent to an on -hook aux state

    We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .

    2 votes

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