171 results found
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New feature: Include microphone system settings Agent console.
Although Google Chrome includes some settings for peripherals, it would be ideal to have adjustable microphone input settings. Especially a sliding control for microphone input volume.
3 votes -
Allow for ability to add role restrictions to supervisor tool.
Currently in addition to being able to listen to calls, the supervisor role allows for changing an agent state or logging other agents out of the platform. Supervisor also allows you to barge in on any call, and hang up any active call.
Customers would like to have the ability to restrict the supervisor functions to Monitor calls only.
3 votes -
Transfer Calls from from Ringcx to RingEX park location is not working
I would like to submit a feature request regarding the Transfer calls from RingCX to the RingEX Park Location not working.
Currently, when trying to transfer calls to RingEX park locations from RingCX calls, the calls are with no error message.
"There is no error message received. They transfer the call to the park extension and it just hangs up on the caller. No error message. And nothing on the caller side to indicate anything other than the call dropped."
1 vote -
2 votes
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Status change
When in call back mode, let us stay in that mode after call is complete so we can continue calling more customers back instead of going right to available. Let the CXR's change to available manually.
Also let us change status easier rather than having to due it during a call.1 vote -
Update the "hangup" pop-up window during a conference when a participant leaves in Agent RCX
On RCX agent, when we have a conference then the agent decide to terminate a participant, he presses the "hang up" button that opens a pop-up window to choose which participant to end.
Thing is that if the agent presses the hang up button, then one participant manually leave the conference, the pop-up window doesn't update the participants present, then if the agent choose the user that left the conference the press "hang up", the whole call will be terminated.
We need that pop-up window to be updated when a participant leaves the conference.
1 vote -
Directory Button
Directory tab to easily see other agent status and how many agents are available to take a call in a queue even before hitting transfer button so we can set proper expectations to customer.
2 votes -
Additional Customer Data In Web Chat Summary
Customer would like the ability to have their customer's store number transferred into the summary tab of a web chat window along with the URL of the website the chat came from.
3 votes -
Ability to see all call queue extension using RingCX application
Ability to see all call queue extensions using the RingCX application.
The customer would like to see all the RCMVP call queue extensions on their RingCx application5 votes -
Allow Agents to Pesent a Withheld Number
Allow CX agents to have the option to present a withheld number on outbound calls.
1 vote -
RingCX Voice Connection (RingCentral Phone + Deskphone Pairing) Call Control Enhancement
RingCX Voice Connection (RingCentral Phone + Deskphone Pairing) Call Control Enhancement
Summary:
Request to enhance call control functionality when using "RingCentral Phone" as the selected voice connection within RingCX paired with DeskphoneDescription:
Currently, when "RingCentral Phone" is selected as the voice connection in RingCX, the call control remains within the RingCX platform (ringcx.ringcentral.com). When Deskphone Pairing is enabled, it allows RingCX calls to be answered through the Deskphone. As a result, users are unable to perform call control actions—such as call transfer, hold and mute— directly from the Deskphone.Expected Behavior:
When "RingCentral Phone" is selected as the voice…1 vote
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