69 results found
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RCX Feature Request: Auto-Assign Supervisor Access Based on Group Membership
Currently, it is not possible to automatically grant Supervisor access when an agent is added to a specific Group of Agents in RingCX. At present, enabling Supervisor access requires manual configuration through the Agent profile:
Navigate to: Agents > General > Agent Type
Change the type to Supervisor to allow monitoring capabilities while retaining agent functionality.
Then, under Supervisor Settings, manually assign which agents they will supervise by checking names under Supervises > All.
We recognize that automating Supervisor access based on group membership would significantly streamline onboarding and role management processes. As such, I’ve submitted this as a Feature…
2 votes -
RingCX Phonebook Export option
Title: Add Export Option for Phone Book in RingCX
Description:
It would be highly beneficial to have an Export option for the Phone Book in RingCX. This feature would allow users to easily back up, share, or manage contact data outside the platform. Currently, there is no built-in way to export entries, which limits flexibility and efficiency for users managing large contact lists.Use Case:
Users need to extract contact information for reporting, auditing, or migration purposes. An export function (e.g., to CSV or Excel) would streamline these tasks and reduce manual effort.3 votes -
Allow room license to be assigned to a user extension
customer wants to assign a room license to a user extnesion.
1 vote -
RingCX Bulk Download for Call Recording
Requesting to have a bulk option to download RingCX recordings. Currently to access call recording in RCX is to run a report and download the reporting by accessing the URL. Customer would like to have a specific folder or location in the RingCX platform to perform bulk download
1 vote -
Agent Ranking for RIngCX
Ring CX Agent Rank enabled at the Account level. Currently. The platform offers two different ways for ranking agents:
First, you can rank agents across all queues to which they are assigned by selecting the agent rank on the General tab in the agent settings.
Second, you can rank the agents who are assigned to the same queue by setting rank for that queue on the Inbound access tab in the agent settings.
Both ways of ranking establish an absolute agent priority. Agents with a higher rank will always be prioritized for call distribution over agents with a lower rank.1 vote -
Option to Disable Call Recording for Manual Outbound Calls
At the moment, Manual Dials are recorded by default. We would like an option to disable the recording for manual outbound calls.
1 vote -
Allow Users with Full Access to View and Edit Roles Created by Other Full Access Users
Currently, users with full access cannot view or edit roles created by other full access users. This limits collaboration and administrative flexibility. A change is requested to allow full access users to manage all roles, regardless of who created them.
2 votes -
Removing an agent from agent group
Ability to remove an agent from one agent group to without deleting and recreating the agent profile.
2 votes -
Remove Deleted Numbers in RingCX
At the moment, phone numbers that were deleted in UC are still showing in RingCX. We would like to request an enhancement to stop deleted numbers from appearing in RingCX.
1 vote -
Presence sync on Yealink T54W with EX50 expansion system
Ability to re-order extensions on the Presence screen, so you do not nee to delete and recreate each time there is a leaver.
Especially if the leaver is mid way or at the top of the list.
This is very time consuming, and with no ability to copy into another users profile, doing this multiple times is tedious!
Doing the re-organisation in the HUD, forces the Yealink T54W with the expansion unit to go out of sync. Having the ability for it to remain in the order based on the telephone system would be good.
1 vote -
RingSense - RingCX Integration Prior to Account Activation
Maybe I am missing something, but the RingSense product picks up a newly added user from RingEX. They get all of the proper integrations. Since we are using RingCX, we also want to add the user into RingSense and have them ready for day one. However, the RingSense product does not allow for RingCX integration until the account is activated. Why is this not the same as RingEX integrations? Or is there a way to do this without falsifying the email and activating the RingEX account with a terrible workaround process?
1 vote -
Disable "You are now being connected" in RingCX Calls
Disable "You are now being connected" in RingCX Calls as some of the callers are unhappy about the notification.
2 votes -
Filter for agents using inbound emails
Inability to locate or display IB-Mail agents via search, which may slow down operations, generate errors, or prevent certain administrative or technical actions. See attached screenshot.
Category:
Functional bug/interface anomaly
Expected behaviour:
The search function should display IB-Mail agents in the same way as other types of agents, based on the criteria entered1 vote -
Configure Agent States to Be Queue Specific
Currently, agent states are all or nothing, such that once they are enabled they are available to all agents on all queues. The customer is seeking a feature that lets a state be configurable to only present to agents in a specific queue.
2 votes -
Ability to Assign Company Main Number Directly to RingCX Call Queues
Currently, the company’s main phone number cannot be directly assigned to RingCX call queues, requiring a workaround by forwarding calls to a different number. This creates additional setup complexity and potential for misrouting. Requesting a feature to allow direct assignment of the company main number to RingCX call queues for simplified configuration and improved call handling efficiency.
1 vote -
Admin Digital Exports - Fields and Scheduled Reports
When logged into RingCX Admin and going to Digital and then Exports, it would be great if there's a way to save customized fields, so I don't have to change it every time I want to export information. Also, it would be great if I could schedule it to send these reports automatically, so I don't have to request it manually each time.
1 vote -
RingCX Billing and Inventory & Usage Portal
There are some confusion regarding the details of licenses available between RingCX and RingEX (Admin Portal). This request proposes the addition of a dedicated Billing and Inventory & Usage section within the RingCX platform to provide clear and separate visibility of RingCX licenses, packages, and usage details.
1 vote -
Make Changing Users Efficient and Secure
My First Born Super Admin let the company, i had to step in to maintain the system. In my situation, I needed to assume the First Born Super Admin Role, remove two users, access their email, and add two more users. Not having much experience with Ring Central I called support. The process to actually do this was astoundingly bad.
To assume the First Born Super Admin Role, I had to change user information on the First Born Super Admin to reflect my information, and i had to change my old one to a new user. The problem with this,…
4 votes -
RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor
RingCX Feature Enhancement |
Allow Administrator to change User Role from Analyst to Editor
Currently Admin can only see "Viewer" and "Analyst".Related Article:
2 votes -
Full Access User Visibility to Real-time DNC Integration Field
In RingCX, allow Full Access Users to see the Real-Time DNC Integration field in Campaign settings.
Currently, only super admin views have access to this field.
2 votes
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