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2 results found

  1. Ability to set holidays without JavaScript

    There is no way to set holidays in a schedule without adding JavaScript code to an IVR to check if the queue is closed. This code needs to be manually added to each IVR and if there's a change in holiday date (like Thanksgiving), someone has to manually edit code on each and every IVR for each calendar year. This will lead to errors and extra overhead in managing the system.

    5 votes

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    Planned  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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  2. Ability to transfer to another IVR

    5 votes

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    Planned  ·  1 comment  ·  Interaction routing, workflow & queuing  ·  Admin →
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