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2 results found

  1. RingCX Digital Queue Agent Priority setting

    Currently, RingCX supports agent priority ranking for voice skills, allowing administrators to route interactions to the most qualified agent first, with automatic fallback to other available agents. This same capability does not exist for digital skills.

    We are requesting the ability to assign priority rankings to agents within digital skills, enabling digital interactions to route to the highest-ranked available agent before cascading to others. This would support proficiency-based routing, improve efficiency, and provide consistency across voice and digital channel configuration.

    7 votes

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    Implemented  ·  0 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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  2. CNAM feature for Canada

    We would like to use the CNAM feature for Canada outbound calls. Currently this is not an option.

    115 votes

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    Implemented  ·  23 comments  ·  Interaction routing, workflow & queuing  ·  Admin →
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