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44 results found

  1. we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would

    we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would be nice to just have a large pool of agents all logged in to the same mix of campaigns rather than splitting up the team, that way the outbound traffic has that natural flow along with the inbound traffic, as if being logged into multiple inbound queues. This would assist in removing some of the seams in the workday and allow agents to stay fresh on all of our products, rather than having to learn to…

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  2. SMS Blasts

    Outbound blast (via Textel); SMS SFDC Integration

    6 votes

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    New  ·  2 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  3. leads

    when leads drop and we have to fetch it usually will freeze while dropping which would cause me not to get anything...

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  4. ability to select other local caller id settings aside from what is assigned to the account

    It would be helpful if we can select another option in the local caller ID settings set for the campaign. Other than adding a number in RingEX and having it assigned to the contact center

    1 vote

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    New  ·  0 comments  ·  Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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