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25 results found

  1. Add change forum category for Khoros/Lithium connector

    3 votes

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    Future Consideration  ·  0 comments  ·  Digital experience  ·  Admin →
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  2. Synchronize a single address for each Google My Business source connected to the platform

    When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not all messages attached to the GMB account.In our case, users must be able to register a single address in the "Locations to synchronize" field without other addresses being uploaded automatically.

    1 vote

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    Future Consideration  ·  0 comments  ·  Digital experience  ·  Admin →
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  3. RingCentral Office Call Deflection into Engage Digital

    The request is for RingEX IVR/call queue standalone to have the native ability to configure deflection into RingCX whatsapp/FB messenger/via SMS. For Example, in the IVR configuration, press 2 to receive an SMS with the whatsapp/FB Messenger link to start a digital conversation with agents.

    5 votes

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    Future Consideration  ·  1 comment  ·  Digital experience  ·  Admin →
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  4. Add send voice note option in the SDK

    It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

    3 votes

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    Future Consideration  ·  0 comments  ·  Digital experience  ·  Admin →
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  5. RingCX Native Connector Support for We-Chat

    5 votes

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