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42 results found

  1. Engage Digital Analytics Designer Email Channel - both # of Interactions and SLA on one report

    We have tried to use the Analytics Designer within Engage Digital to create a report that displays both the amount of interactions\emails for a specific timeline for an email channel as well as the SLA information for that channel over that time frame. The system is not able to do so and requires us to run two separate reports and manually combine them. RC Support case for this issue in the past is 16850422

    3 votes

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    New  ·  0 comments  ·  Digital experience  ·  Admin →
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  2. Engage Digital - Add search tag to allow searching of hidden historical information "..." within an email

    Currently Engage Digital's search feature does not locate information within an email thread if it is hidden behind the historical truncation feature that is applied when an email is imported into the system ("...") . The search feature fails to find anything that may be truncated. Would like to add a search tag to cause the system to also include the hidden information in an email to be able to locate a thread based on information being hidden by the system.

    1 vote

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