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43 results found

  1. Customize Transition Tones

    We would like the ability to customize the Agent 'TRANSITION' state to an audio file from the audio library.

    2 votes

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    New  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  2. Voice recognition should also cater to people with strong accents.

    Voice recognition should also cater to people with strong accents.

    2 votes

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  3. Default Enable Queue Call Recording Settings

    Currently, call recording settings need to be configured individually for voice queues/campaigns.

    Request to provide an option at the global/account level to define call recording settings that will apply/cascade down to all voice queues/campaigns, and ensure that any new queues/campaigns built on the account maintain these same settings, with the ultimate goal being that any call, inbound or outbound, is recorded per the account-level recording preferences.

    1 vote

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