47 results found
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Recording Deliveries
Currently, RingCX allows Recording Deliveries to be an SFTP Server or Amazon S3. I would like to see recording delivery to be a bit more robust (external hard drive, Microsoft OneDrive, etc..).
1 vote -
Custom Greetings library
It would be of great value to have the ability to record and store several or a couple of custom greetings for individual lines. Currently, you can only have 1. There is a library for the contact center prompt greetings.
1 vote -
Set Recording delivery as MP3
Have an option to Set Recording delivery as .MP3 instead of just .WAV
1 vote -
Call Recording Retrieval Options
Create a widget in historical Reports to easily pull call recordings for the past few days.
1 vote -
Customize Transition Tones
We would like the ability to customize the Agent 'TRANSITION' state to an audio file from the audio library.
2 votes -
Voice recognition should also cater to people with strong accents.
Voice recognition should also cater to people with strong accents.
2 votes -
Default Enable Queue Call Recording Settings
Currently, call recording settings need to be configured individually for voice queues/campaigns.
Request to provide an option at the global/account level to define call recording settings that will apply/cascade down to all voice queues/campaigns, and ensure that any new queues/campaigns built on the account maintain these same settings, with the ultimate goal being that any call, inbound or outbound, is recorded per the account-level recording preferences.
1 vote
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