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2 results found

  1. Multi-lingual support

    The ability to support other languages beyond English not just within features, but at the interface level.

    7 votes

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    Planned  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  2. Default Manual Dialing to not be recorded

    The default setting for a manual dial is not to record the agent call in RingCX. Within RingCX, Manual dialing is expected to be a circumvention of the system. This may go against some clients expectations of how a manual call should be managed. While there is a work around to tie the manual call to an inbound queue, some would find value in allowing a simple option to enabled recording and recording management by the agent for manual dials.

    5 votes

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