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4 results found

  1. Ability to do Screen Recording / Standalone Screen Recording

    Many of our customers would like the ability to have Screen Recording without the needs for a full WEM solution.

    14 votes

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    Planned  ·  1 comment  ·  Call & screen recording  ·  Admin →
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  2. Ability to switch language for Text to Speech

    It would be helpful to have the ability to switch language for Text to Speech so users make their own recordings to support multilingual IVRs.

    3 votes

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    Planned  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  3. Multi-lingual support

    The ability to support other languages beyond English not just within features, but at the interface level.

    7 votes

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  4. Default Manual Dialing to not be recorded

    The default setting for a manual dial is not to record the agent call in RingCX. Within RingCX, Manual dialing is expected to be a circumvention of the system. This may go against some clients expectations of how a manual call should be managed. While there is a work around to tie the manual call to an inbound queue, some would find value in allowing a simple option to enabled recording and recording management by the agent for manual dials.

    5 votes

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