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4 results found

  1. Unable to fast forward or rewind while listening to call recordings

    Ability to fast forward or rewind while listening to call recordings in RingCX

    8 votes

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    Needs More Information  ·  1 comment  ·  Call & screen recording  ·  Admin →
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  2. RingCX voice recording

    Some customers would like an easier way to pull up the call recordings from the RingCX account and also search for the agents.

    14 votes

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    Needs More Information  ·  4 comments  ·  Call & screen recording  ·  Admin →
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  3. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

    The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.

    2 votes

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    Needs More Information  ·  0 comments  ·  Call & screen recording  ·  Admin →
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  4. Engage Voice Call Recording

    Have the ability to see the actual recording size and not only way to see is the length of the call for reporting purposes and monitoring.

    6 votes

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    Needs More Information  ·  0 comments  ·  Call & screen recording  ·  Admin →
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