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1 result found

  1. Ability to Customize AI Compliance Prompts

    Summary:
    Request to introduce the ability to customize AI compliance prompts within the RingCX Admin Portal.

    Current Behavior:
    At present, AI compliance prompts can only be enabled or disabled via:
    Admin → Settings → Accounts → Compliance Prompts

    The available prompts include:

    Recording Announcement
    AI Quality Management Announcement
    AI Processing Announcement

    There is no option to modify or customize the content of these prompts.

    Problem Statement:
    Organizations have varying legal, regulatory, and branding requirements depending on their location and industry. The inability to customize compliance prompts limits flexibility and may result in:

    Misalignment with local legal wording requirements
    Inconsistent customer…

    7 votes

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    Future Consideration  ·  0 comments  ·  AI quality management  ·  Admin →
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