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3 results found

  1. Make Supervisor Assist feature easier to see in the UI

    When a supervisor is viewing Interactions from the Supervisor, the buttons for monitor, coach and barge in only appear when hovering over the right side of the screen with the mouse. Now that Supervisor Assist is coming, a new button in the same area is available to access the Notes & Transcript. It would be more user-friendly to make all buttons visible by default on right side of the interaction. Supervisors shouldn't have to be trained to hover to access the features - the UI should be 100% obvious.

    7 votes

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    Future Consideration  ·  0 comments  ·  AI agent & supervisor assist  ·  Admin →
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  2. RingCX AI Driven "How Can I help you" Chat

    AI Assist type Chat, using the new RCX AI Knowledge base to ask "How Can I help" offering RingCX Queues along with FAQ's. When a Queue is asked for , the conversation is transfered. Question get answered in AI Assist fashion.

    A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The…

    4 votes

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    Future Consideration  ·  1 comment  ·  AI agent & supervisor assist  ·  Admin →
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  3. Improve Knowledgebase Usability

    The article editor is limited in features and can't be resized. That makes it difficult to create/edit more complex articles.

    2 votes

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