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  1. Make Supervisor Assist feature easier to see in the UI

    When a supervisor is viewing Interactions from the Supervisor, the buttons for monitor, coach and barge in only appear when hovering over the right side of the screen with the mouse. Now that Supervisor Assist is coming, a new button in the same area is available to access the Notes & Transcript. It would be more user-friendly to make all buttons visible by default on right side of the interaction. Supervisors shouldn't have to be trained to hover to access the features - the UI should be 100% obvious.

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    Future Consideration  ·  0 comments  ·  AI agent & supervisor assist  ·  Admin →
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