Skip to content
← RingCentral Ideas

RingCX

RingCX

Categories

How can we improve RingCX?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1 result found

  1. Add Native Workforce Management (WFM) & Forecasting to RingCentral RingCX

    RingCentral RingCX would greatly benefit from built-in Workforce Management (WFM) capabilities to help contact centers forecast demand, plan staffing, and maintain service levels without relying on external tools or spreadsheets.

    As RingCX is adopted by larger and global contact centers, teams need better visibility into future demand and agent availability. Native WFM features would enable more accurate staffing decisions, improved queue coverage, and a better customer and agent experience.

    Requested Features:
    - Forecast call and digital channel volume using historical RingCX data
    - Interval-based forecasting (e.g. 15 or 30 minutes)
    - Staffing recommendations based on SLA targets (for hour/day/week/month)
    -…

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  AI WFM  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
  • Don't see your idea?