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  1. Allow Team Administration and Export Data to be separate permissions in the Super Admin App role  ·  Already Exists

  2. Increase data retention for call logs more than 2 years  ·  Under Review

  3. Agent Interface "Search" Button for Contextual Searches of System Data  ·  New

  4. Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.  ·  Under Review

  5. RingCentral Analytics Site filter should result in displaying items in the table that have data  ·  Under Review

  6. option to see the percentage of the calls that had incomplete data captured on Analytics

  7. Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.  ·  Under Review

  8. different export file formats for the same report gives different data - what shouldn't be  ·  Under Review

  9. RingCentral and InContact do not share data - IVR with Extension failure  ·  Already Exists

  10. The ability to schedule reports to be sent out on a specified interval that capture data from live reports.  ·  Already Exists

  11. Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block

  12. Capability to removed the data of a deleted user from the Analytics Portal within waiting for the 6 months period.

  13. WFM PRO - Ability to Export more future facing data from Intraday manager  ·  Under Review

  14. Data that shows time and date of call refusals in Analytics, Performance report  ·  Under Review

  15. Doesn't anybody know how to make advance IVR and transfer the data  ·  Needs More Information

  16. Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting  ·  Under Review

  17. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

  18. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me  ·  Under Review

  19. ability to receive a notification before the data will be deleted from ringcentral server  ·  Under Review

  20. Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines  ·  Under Review

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