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  1. Implement automatic data masking controls for PII  ·  Future Consideration

  2. Retrieve data In Ring Central Video Meetings  ·  Under Review

  3. Allow data collected from scripts to be included in reporting in Historial reports  ·  Under Review

  4. Ability to export Site Caller ID field data from MVP Admin Portal.  ·  Under Review

  5. Report associating IVR data with transferring agent for post-call surveys  ·  New

  6. Ability to generate reporting for entire day without running into "Too many data points"  ·  New

  7. Create/ inject data directly into Salesforce as the call is happening.

  8. Viewing data for a specific call queue with KPI view in graph format  ·  Under Review

  9. RingCentral App Message Data Export File Type Should be User Friendly  ·  Under Review

  10. RingCx for Hubspot - ability to customize data mapping for the call log fields  ·  Under Review

  11. Data for Hold time when transferring a call.  ·  Under Review

  12. Clear the 911 data when resetting user extensions  ·  Under Review

  13. Live Reports and Performance Reports - Restrict data visibility  ·  Under Review

  14. Archiver for Performance reports and increase data retention to more than 6 months  ·  Under Review

  15. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data  ·  New

  16. Extracting more RingSense Data via Reports or API  ·  New

  17. Add Metrics and Data Values in Custom Reports  ·  Under Review

  18. Allow QoS Data to be pulled via API  ·  Under Review

  19. Mass export of user data such as call recordings and text messages  ·  New

  20. We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.  ·  New

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