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  1. Ability to generate reporting for entire day without running into "Too many data points"  ·  New

  2. Archiver for Performance reports and increase data retention to more than 6 months  ·  Under Review

  3. RingCx for Hubspot - ability to customize data mapping for the call log fields  ·  Under Review

  4. Data for Hold time when transferring a call.  ·  Under Review

  5. RingCentral App Message Data Export File Type Should be User Friendly  ·  Under Review

  6. Extracting more RingSense Data via Reports or API  ·  New

  7. Clear the 911 data when resetting user extensions  ·  Under Review

  8. Live Reports and Performance Reports - Restrict data visibility  ·  Under Review

  9. Add Metrics and Data Values in Custom Reports  ·  Under Review

  10. We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.  ·  New

  11. Allow QoS Data to be pulled via API  ·  Under Review

  12. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data  ·  New

  13. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard  ·  Under Review

  14. Mass export of user data such as call recordings and text messages  ·  New

  15. Create feature that shows similar data using Analytics report and Call logs excel file  ·  Under Review

  16. disconnect the call when there are no response for 3 times call screen  ·  New

  17. Export message data in a readable format like a conversation in the app

  18. Billing Cost Center data can't be downloaded to excel or csv.

  19. feature to match data between call logs in service web and PKI in PR  ·  New

  20. We need reporting for prior 12 months! Year over Year data would be incredible.

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