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  1. Allow for extending the call log data retention to 6 months  ·  Under Review

  2. CTRL Z it seems to keep the data in the buffer  ·  Under Review

  3. Ability to Archive other data for all users not just call recordings  ·  Under Review

  4. To migrate all data from old number to the new number  ·  Under Review

  5. Data retention for sent fax items for more than 30 days.  ·  Already Exists

  6. Enable merging of two extensions to combine data for analytics  ·  Under Review

  7. The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.  ·  New

  8. Service Web - Segmented access to multi-site user data  ·  Under Review

  9. Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.  ·  Under Review

  10. Ability for admins to be notified when an emergency response location is changed for a device or user  ·  New

  11. Support data in custom fields for RC App connect (Netsuite)  ·  Future Consideration

  12. Adjust time on Administration>Message data export to reflect site time zones.  ·  Under Review

  13. Ability to reduce the auto-lock of conversations that have had no response from 4 days to required number.  ·  Needs More Information

  14. Call Reports With All data In One Line Not Three  ·  Under Review

  15. Auto Populate Data From Pre Chat Form to Fields in Zoho CRM  ·  Future Consideration

  16. Additional Customer Data In Web Chat Summary  ·  New

  17. Analytics data for RCV QOS is confusing.  ·  Under Review

  18. retrieving deleted fax, past data retention policy  ·  New

  19. Ability to pull an entire year of data within the performance analytics  ·  New

  20. Allow data collected from scripts to be included in reporting in Historial reports  ·  Under Review

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