1284 search results
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Enhanced Administrative & Data Export Audit Logging Across All Platforms · New
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RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent · New
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Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting · Under Review
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Add speech to text response for the greeting notification at the call queue level · Under Review
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Analytics-data around call that were specifically avoided when it rang the agent. · Under Review
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Call answer rate reporting with individual and line data · New
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Backup and Restore Point for Admin Portal setup data. · Future Consideration
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Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App · New
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performance reports to show real-time data and not to wait for few hours to populate · Under Review
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There should be an email notification sent if a data failed to sync in Archiver · Under Review
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Extend Data Retention and Prevent Automatic Deletion of Sent Faxes / Outbound Fax Logs · New
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External shared directory - cannot input the same data for mobile numbers and company number
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Include the phone state in the data analytics for examples time spent in DND · New
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Data retention - Option to see how many days are left for a specific recording to expire · Under Review
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Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording · Under Review
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Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info) · New
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RingCX for ServiceNow - ability to customize data mapping for the log call fields · Future Consideration
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Feature that links DID and CX data in one report · New
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Allow widgets to display data when clicked over hovered over. · New
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Update the CNAM data base for 3rd party Number · New