1203 search results
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Include the phone state in the data analytics for examples time spent in DND · New
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RingCX for ServiceNow - ability to customize data mapping for the log call fields · Future Consideration
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External shared directory - cannot input the same data for mobile numbers and company number
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Data retention - Option to see how many days are left for a specific recording to expire · Under Review
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Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording · Under Review
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Feature that links DID and CX data in one report · New
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Allow Team Administration and Export Data to be separate permissions in the Super Admin App role · Already Exists
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Update the CNAM data base for 3rd party Number · New
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Agent Interface "Search" Button for Contextual Searches of System Data · Under Review
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Increase data retention for call logs more than 2 years · Under Review
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Surface Pre-Chat Form Data to Agents and Use It for Dynamics 365 Record Pop · Future Consideration
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Super admin should have an option to control the data archive settings for chats, messages, faxes, etc. · Under Review
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Allow widgets to display data when clicked over hovered over. · New
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RingCentral Analytics Site filter should result in displaying items in the table that have data · Under Review
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different export file formats for the same report gives different data - what shouldn't be · Under Review
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Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days. · Under Review
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RingCentral and InContact do not share data - IVR with Extension failure · Already Exists
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Data Residency for EU, UK and USA in one Business Unit · New
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option to see the percentage of the calls that had incomplete data captured on Analytics · Under Review
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Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block