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  1. option to see the percentage of the calls that had incomplete data captured on Analytics  ·  Under Review

  2. Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.  ·  Under Review

  3. The ability to schedule reports to be sent out on a specified interval that capture data from live reports.  ·  Already Exists

  4. RingCentral and InContact do not share data - IVR with Extension failure  ·  Already Exists

  5. An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.  ·  New

  6. RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup  ·  New

  7. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.  ·  New

  8. WFM PRO - Ability to Export more future facing data from Intraday manager  ·  Under Review

  9. Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users  ·  New

  10. Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.  ·  New

  11. ACE: Include in Trackers and Coaching the data from the interaction where my team is not considered as the host  ·  New

  12. Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting  ·  Under Review

  13. Doesn't anybody know how to make advance IVR and transfer the data  ·  Needs More Information

  14. Data that shows time and date of call refusals in Analytics, Performance report  ·  Under Review

  15. Have a single page for Supervisors to see Stats and Supervisor tab data.  ·  Under Review

  16. Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.  ·  New

  17. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

  18. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me  ·  Under Review

  19. Ring Sense not giving transcriptions when we try to export or download the data  ·  New

  20. ability to receive a notification before the data will be deleted from ringcentral server  ·  Under Review

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