757 search results
-
QM Report - Near End Disconnect with Sentiment Dashboard · Planned
-
Analytics for Meetings Dashboard: Report Specifically For 1 Day Only · Under Review
-
Disable 7 digit/10 digit auto link as a phone number in Unified App · Under Review
-
Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports · New
-
Call progress diagnostics (tracking log of caller keypresses) · Future Consideration
-
Restricting users to dashboard access only · New
-
Engage Digital - Create WFM IEX feed to take into account time spent working in ED · Planned
-
Include "Microphone" and "Speaker" in MOS call card for phone calls
-
Extend Share Voicemail Functionality to Call Queues and Message Only Ext's · Implemented
-
Update RingCentral agent availability statuses in Salesforce user fields · Under Review
-
Caller Option Indication & RingCentral Call Identification · New
-
Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function... · Under Review
-
Need a consistent telephonySessionId in Webhook Events for RingOut API · New
-
Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports · Implemented
-
Enhanced Team Messaging Group Visibility and Role
-
Provide list of all prefixes which are chargeable outside of my calling plan · Under Review
-
Retrieve and Convert Meeting Recording outside of initial conversion opportunity · Already Exists
-
Analytics: Ability to generate how many calls were forwarded from a queue
-
Analytics to report on average calls per hour · Under Review
-
Allow 911 Alert Recipients to Listen to 911 Call · Under Review