896 search results
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Define our set SLA definitions on reports · Under Review
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Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users. · Under Review
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Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN) · Under Review
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series meeting with two Event organizer, with the same rights · Under Review
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Group Messaging for 911 SMS Notifications · New
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Engage Digital - Allow multiple routing strategies for different email channels · Already Exists
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Creating functions with KPI's
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Add Opt-In Surveys at Call Start, Auto-Prompted at Call End · New
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Add Label as a selectable Column to Company Numbers Report
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WFM Pro - Ability for skills in ACD module and WFM skills to sync. · Future Consideration
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Sync Caller ID of Calls and SMS · New
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Download Teams messages, including all reactions, images, files, and other documents shared within those messages. · New
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Role-Based Access Control by Site and Department · New
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Feature for Super Admins to Control Text Recordings in User Template · Under Review
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Lead Manager Automation · Under Review
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Limit Manager Access to Interactions in RingSense · New
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Add Additional Filters to Analytics Performance Reports · Under Review
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Ability to see trend in calls to particular company numbers over time · New
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Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce · New
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Provide for Persistent Preferences · New