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Include "Microphone" and "Speaker" in MOS call card for phone calls

In QOS Analytics for VIDEO we display "Microphone" and "Speaker"

"<div aria-label="Speaker" class="detail-item--k34E8" role="listitem"><div class="title--GOM98">Speaker</div><div class="description--Vdzit"><div>System default speakers</div></div></div>"

This is NOT including in the call card for Phone (only RCV).

Please add in data to show what Speaker and Mic combination was used by a phone user.

Reason for request.
If call MOS is >3.8 we have no way to see if the call was on the internal mic or the headset.

14 votes

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Ben shared this idea  ·   ·  Report…  ·  Admin →
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  • Richard commented  ·   ·  Report

    This would be a great feature for us, it would allow us to identify local issues with voice calls. We get a lot of reports of poor voice quality, analytics show the call is good, and we are sure this is mostly down to the user using webcam or built in laptop microphones, whereas they should be using the headset mic.