Disable 7 digit/10 digit auto link as a phone number in Unified App
My customer uses a 7 digit ticketing number system for their IT department helpdesk and when Ticket numbers are being sent via Message in our Unified app, the ticket numbers are getting converted to Phone number call hyperlinks. This is an issue as they want to prevent our app from converting 7 digits to launch a phone call as they want to be able to highlight and copy the number to search in their internal ticket system data base. Can we make it an option to turn off 7 digit auto link to phone numbers or disable all together?
Allan
shared this idea
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Backup Call Queue
commented
We enter several ticket and work order numbers in messaging and the system assumes they are phone numbers making it hard to easily copy them out of the message. Please give us the ability to turn this "autodial" feature on or off.