Settings and activity

13 results found

1. Quality Planner - send an interaction to 1 planner only

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Kim shared this idea  ·  Jan 5, 2023

2. Report on Quick Reply Template Use

   5 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Aug 11, 2023

3. Quality Evaluation - ability to update / delete comments

   16 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Jan 3, 2023

4. Allow automatic delivery of emails when Dynamic Delivery is Enabled

   12 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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5. Allow transferred emails to keep their place in queue

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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6. Add ability for managers to download calls of direct reports only, not for the entire organization/site.

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Ability to delete evaluations

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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8. Quality planner in QM has limitations; unable to select an individual instead of a group.

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. Quality planner / Scorecard settings - Allow dispute to go to Another person

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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10. Quality planner - once an evaluation plan has expired, the plan disappears and results are not available

    3 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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11. Add the ability to view attachments/images on all email contacts within Interactions

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Please add the Skill Type and the Team to the Interaction Details on the call recording.

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. QM Pro - Ability to see skill on Interaction when evaluating

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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