6025 results found
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Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
207 votesAs there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
54 votes -
Ability to dial out while there is an incoming call
Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.
84 votes -
Streaming Music / Message on Hold
Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.
66 votes -
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
21 votes -
Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
159 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
18 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
158 votes -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
78 votes -
Allow all extensions to send SMS from main Company extension
We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
161 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
93 votes -
Switch to toggle back to the Old RingCentral App Layout
Ability to have the ability to go back to Old RingCentral Layout
48 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
42 votesHi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
29 votes -
configurable change time of presence status to inactivity
current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.53 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
81 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
38 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
115 votes -
add HUD feature to apple iphone app.
currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.
113 votes -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes
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