Skip to content
Share and vote for your favorite ideas here.

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4956 results found

  1. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    117 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    80 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    29 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    24 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    55 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Have the option to remove guest users from the RC app instead of blocking them.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Customer wanted to increase their accounts retention specially with Automatic call recording.

    31 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    45 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    30 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    42 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…

    85 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    66 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.

    29 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    47 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. increase fax attachment limit to 50 to 100Mb

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…

    22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 247 248
  • Don't see your idea?