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  1. This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    164 votes

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    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    59 votes

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  3. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    134 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  4. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    86 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. Ability to have the ability to go back to Old RingCentral Layout

    39 votes

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  6. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    47 votes

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  7. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    34 votes

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    5 comments  ·  SMS/Text  ·  Admin →
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  8. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    35 votes

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  9. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    44 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  10. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    25 votes

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  11. the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    45 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Have the option to remove guest users from the RC app instead of blocking them.

    19 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    74 votes

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  14. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    72 votes

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  15. Customer wanted to increase their accounts retention specially with Automatic call recording.

    42 votes

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  16. an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.

    16 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  17. I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    40 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    53 votes

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  19. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    32 votes

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  20. When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    22 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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