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3383 results found

  1. Support for SSO across multiple Entra ID tenants.

    We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.

    We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.

    Thanks

    104 votes
    New  ·  9 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Allow Administrator to disable "Auto-answer call" feature

    Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    100 votes
    Under Review  ·  13 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    259 votes
    68 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  4. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    161 votes
    37 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  5. Combine User List and User Device Export

    When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    18 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Bulk license transfer for Cost Center

    Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk

    15 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Messaging Administration - Relocate the Manage Admins function to the Web

    Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.

    The simple suggestion is to move these functions to the standard Web Admin portal.

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    65 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    49 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. UC Voicemail should have AI capabilities

    UC Voicemail should have AI capabilities and features that allows you to:

    Filter out voicemails under a certain duration (e.g., less than 10 seconds)

    Automatically prevent multiple voicemails from going to the inbox

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Option to duplicate or use the same extension number

    Option to duplicate or use the same extension number for different sites

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    23 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Modify template for activation emails

    Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    11 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Role-Based Access Control by Site and Department

    A feature is requested to enhance RingCentral's role-based access controls by allowing administrators to restrict user access to call recordings based on both site and department attributes. For example, a manager assigned to a specific site and department should only be able to access call recordings for users within that same site and department — ensuring more granular control over data visibility and security across organizational units.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    25 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. SMS Recipient Removal in Call Queues

    As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.

    9 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    41 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Forward to AI Receptionist from any other extensions

    Ability to forward to AI Receptionist from any other extensions

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. TCR/SMS Campaign Registration | Email Domain

    For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. To show all numbers in Analytics

    To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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