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3136 results found

  1. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    206 votes
    64 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    96 votes
    26 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    54 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    19 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    30 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    21 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. IVR Wait

    Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    20 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    43 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Access to AI content

    A feature for super admin users to access the AI content of other user extensions

    9 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Improve Recording Playback Audio Quality From Service Web

    Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    12 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Audit Trail for User Group Name

    Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    19 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Live monitoring from RingCentral Admin portal of a extension/user.

    My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Feature Request: Restrict User Login to RingCentral Mobile App

    Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    20 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Feature Request: Call Queue Configuration Export

    Feature Summary:

    • Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:

    • Queue extension numbers

    • Queue members

    • Call duration settings

    • Ring type (e.g., simultaneous, sequential)

    • Any other relevant call handling rules

    Use Case:
    • Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.

    Proposed Solution:
    • Introduce an "Export Call Queue Settings" feature within the Admin Portal

    • Provide CSV or JSON export format…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Cross-Site Access Management Enhancement

    Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Allow a custom rule to change call handling between internal and external calls

    When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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