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3069 results found

  1. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    35 votes

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  2. Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    8 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  3. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    18 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    15 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  5. the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    45 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Multiple fax recipients from main fax number

    32 votes

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  7. Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…

    7 votes

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  8. Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    21 votes

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  9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    59 votes

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  10. This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's not zero.The innocent then gets blamed because they are on the audit trail and the bad actor is not implicated in any way. This is a security hole and should not be an idea or suggestion that might or might not get implemented. Should be part of ISO9000 / HITRUST, IMOI’d even contemplate initiating…

    23 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    12 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    8 votes

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  13. Customer wanted to increase their accounts retention specially with Automatic call recording.

    36 votes

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  14. Customer is looking if its possible to user RingCentral numbers to sign up to service like Whatsapp, Skype or Viber.

    22 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  15. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    7 votes

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  16. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    50 votes

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  17. To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.

    5 votes

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  18. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    16 votes

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  19. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    31 votes

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  20. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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