3875 results found
-
Support for SSO across multiple Entra ID tenants.
We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.
We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.
Thanks
146 votes -
Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX
Requesting the ability to maintain brand isolation for RingEX only users and ensure proper inbound call routing, these users need to only present the new brand's dedicated outbound caller ID(s) and need to be blocked from selecting or presenting the primary company business number.
RingCentral RingEX currently does not support scoping or restricting selectable Outbound Caller IDs at the user group, role, or extension level. Any configured outbound number in the account is accessible to users.
System administrators should be able to define, restrict, or assign specific authorized Outbound Caller IDs to designated User Groups, Roles, or Service Extensions.OBCID…
15 votes -
Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing
WHAT: We are requesting a native Interactive Call Flow Timeline & Simulator within the Admin Portal. Instead of just configuring rules in text-based menus, administrators need a visual tool to simulate and verify routing based on specific timeframes.
WHY: Managing inbound call flows in RingCentral can be challenging due to overlapping rules such as business hours, after-hours forwarding, holiday schedules, call queue settings, and custom user rules. Currently, administrators lack a centralized view of how these rules interact, making it difficult to determine call routing outcomes, troubleshoot issues, and prevent configuration errors that may result in missed calls.
(Key Features…
16 votes -
the ability to receive email notifications for Shared SMS.
customer wants to receive email notifications for Shared SMS
25 votes -
Default Fax Recipient on Multi Site Assignment
It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.
This would save time and eliminate the need to manually access each newly created site to update its fax recipient.
Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.
…
9 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
122 votesThis is available! Learn more here.
-
Removal of site code from the main site
Removing the site code completely from the main site.
7 votes -
Option to capture consent from the recipient when enabling RingCentral AI Note Taking
I’m not seeing an option to capture consent from the recipient when enabling RingCentral AI Note Taking.
I can see where to enable or disable AI Note Taking, but I don’t see an option that prompts the person being called to provide consent before AI Note Taking begins.
Is there a way to configure RingCentral to obtain and document the recipient’s consent before AI Note Taking is enabled on a call? If so, could you provide instructions on how to configure this?7 votes -
CNAM update in bulk
Allowing administrators to update Caller ID Names (CNAM) in bulk—via a single CSV file upload or multi-user dashboard selection—would eliminate the labor-intensive process of manually editing individual user profiles, drastically reducing administrative overhead and human error during large-scale onboarding, rebranding, or organizational updates across high-volume accounts.
8 votes -
Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
Two distinct voice messages saved simultaneously
An extension can be configured with conditional voicemail routing to handle unanswered calls using two distinct voicemail boxes. Under this configuration, calls routed from the main line are directed to a primary voicemail box, while calls placed to the extension's direct number are routed to a secondary voicemail box.
7 votes -
9 votes
-
Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
26 votes -
Total Call Duration in Admin Portal Call Logs
Display the total duration of a call as a single, consolidated value in the Admin Portal Call Logs, regardless of whether the call is transferred or the user switches between platforms or applications.
7 votes -
analytics reports fax
Put fax Report send and received in Analytics Reports.
13 votes -
Inbound Call Prefix Configuration for Main Company Number
Currently, the inbound call prefix feature can only be configured at the individual user extension level.
This feature request asks to add "Incoming Call Information" display options (including custom call prefixes) directly under the Main Company Number / Company Call Handling settings in the Admin Portal. This will allow admins to apply prefixes to main-line calls without having to build complex routing workarounds, like sending calls through dummy extensions or call queues just to tag the Caller ID.
6 votes -
Call Forwarding for Limited Extensions
Request to add the ability to configure call forwarding from a limited extension to another internal extension or the organization's main number. This feature would provide greater flexibility in managing incoming calls and ensure that calls to limited extensions can be redirected to an appropriate destination when needed.
6 votes -
Use of restricted number as an extension.
I'd like to use 211 and 311 as my extension numbers, but both are restricted in RingCentral.
5 votes -
Enable CNAM (Caller ID Name) for RingEX Outbound Calls in Canada
Please add support for Caller ID Name (CNAM) for RingEX customers making outbound calls from Canadian phone numbers.
Currently, Canadian RingEX customers may be limited in their ability to present a consistent, recognizable business name to recipients when making outbound calls. This can result in calls displaying only a phone number, an incorrect name, or no caller name at all, which can negatively impact answer rates and customer trust.
5 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes
- Don't see your idea?