3355 results found
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Support for SSO across multiple Entra ID tenants.
We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.
We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.
Thanks
102 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
95 votes -
Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
245 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
159 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Combine User List and User Device Export
When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…
18 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
15 votes -
Messaging Administration - Relocate the Manage Admins function to the Web
Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.
The simple suggestion is to move these functions to the standard Web Admin portal.
9 votes -
Show Toll-free minute usage in Service Web
The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.
65 votes -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
48 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
23 votes -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
Role-Based Access Control by Site and Department
A feature is requested to enhance RingCentral's role-based access controls by allowing administrators to restrict user access to call recordings based on both site and department attributes. For example, a manager assigned to a specific site and department should only be able to access call recordings for users within that same site and department — ensuring more granular control over data visibility and security across organizational units.
7 votes -
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
24 votes -
TCR/SMS Campaign Registration | Email Domain
For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.
4 votes -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
4 votes -
Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal
As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.
Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.
Requested Features:
Ability to block specific…5 votes -
Ability to set desk phone admin password through admin portal.
Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.
39 votes -
SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
8 votes -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement54 votes
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