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3237 results found

  1. Allow Administrator to disable "Auto-answer call" feature

    Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    84 votes
    New  ·  12 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    225 votes
    67 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  3. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    144 votes
    36 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  4. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    61 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    21 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    41 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    24 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Modify template for activation emails

    Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    34 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    50 votes
    New  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Device Orders should be searchable by extension/device.

    Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.

    Possiblities:
    • Phone number
    • Extension
    • User name
    • Device Serial Number
    • Device model
    • The site/address
    • ’Attention to’ line

    Right now, I have to know the date ordered & then manually check each order to find the one I need.

    6 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Access to AI content

    A feature for super admin users to access the AI content of other user extensions

    12 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. IVR Wait

    Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    22 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

    Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.

    This is poor accessibility and discoverability. Put all of these settings in the admin portal!

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Transferring Licenses in Cost Center

    When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.

    4 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Improved Caller ID Display for Incoming Calls

    To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    10 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. User last login history in RingEX

    The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Feature Request: Restrict User Login to RingCentral Mobile App

    Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    13 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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