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Phone & Messaging

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  1. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    34 votes

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  2. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    17 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    44 votes

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  4. To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    14 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  5. Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line

    26 votes

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  6. This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's not zero.The innocent then gets blamed because they are on the audit trail and the bad actor is not implicated in any way. This is a security hole and should not be an idea or suggestion that might or might not get implemented. Should be part of ISO9000 / HITRUST, IMOI’d even contemplate initiating…

    23 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  7. Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    12 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    8 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Multiple fax recipients from main fax number

    23 votes

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  10. Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    18 votes

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  11. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    30 votes

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  12. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    44 votes

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  14. Customer wanted to increase their accounts retention specially with Automatic call recording.

    29 votes

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  15. Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users making changes. As the Implementation Manager, I need the ability to monitor who is accessing and making programming changes on client accounts.Instead of creating a user for each client in accounts.ringcentral.com, our clients that we maintain should appear and when clicking on an account, the audit trail should show "Partner name - User name" logged into the account.…

    19 votes

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  16. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    42 votes

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  17. We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…

    84 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.

    8 votes

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  19. Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.

    It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.

    7 votes

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  20. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    11 votes

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