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← RingCentral Ideas

Settings and activity

17 results found

  1. WFO Pro - Option to customise Service Level Calculation

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Caroline shared this idea  · 

  2. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    9 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Caroline shared this idea  · 

  3. Add/remove agents from Teams (Permissions)

    9 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Caroline shared this idea  · 

  4. WFM Pro - Able to sort the schedule by agent/start time

    16 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Caroline shared this idea  · 

  5. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    25 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Show Original callers number when Transferring calls to Contact Centre

    22 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. WFM Pro - Ability to edit meetings in bulk

    6 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Additional Adherence Reporting is required in Nice InContact Contact Center

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. Allow scheduling of prebuilt reports

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. MAX Agent: Allows agents to create individual Quick Replies

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. WFM - Allow notes from request to appear in the schedule

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. Extend Expiration Date of Activation Email

    41 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. WFM - Flexible Meetings to Include All Agents Selected

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  15. WFM Pro - Ability to filter by team member in requests

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  16. WFM Pro - Ability to generate a new schedule for one or selected team members.

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. WFM Pro - Meeting Scheduler - Recurring Meetings

    13 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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