Settings and activity

91 results found

1. RingCX -- Ability to default "Stay On Call" either on or off

   2 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. RingCX -- Make Dispositions Optional

   3 votes

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   T supported this idea  ·  Apr 8, 2024

3. Automatically change the status to Wrap during wrap-up time in RingCX.

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. Show Caller number when specific extension will transfer the call to another extension

   21 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. Ready PENDING-ERR leads

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   T supported this idea  ·  Apr 8, 2024

6. RingCX Callback Option uses Disposition Notes

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   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

7. Multiple phone numbers field for RingCX lead list

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

9. RingSense Feedback option

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   3 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

10. To see the Subject line for new emails

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    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

11. Set Cold Transfer as Default

    8 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. Track incoming call from qr code

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    80 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

14. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

15. RingCX/RCO-MVP Enable Telephony Service (TAS Enable) with CC Exception

    6 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

16. International minutes bundle for CX

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

17. Include Name & Number in Caller ID

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

18. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

19. Supervisor actively monitoring should be able to record

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    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

20. RingCX Time Based Callback-in-Queue Offering

    19 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024