Settings and activity

88 results found

1. RingCX -- Ability to default "Stay On Call" either on or off

   34 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. RingCX -- Make Dispositions Optional

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

3. Show Caller number when specific extension will transfer the call to another extension

   49 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. Ready PENDING-ERR leads

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. RingCX Callback Option uses Disposition Notes

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   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

6. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

7. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. RingSense Feedback option

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   4 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

9. To see the Subject line for new emails

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   4 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Why is this important?

   Potentially this can lead agents on picking and choosing what they accept or not based on the title

   T supported this idea  ·  Apr 8, 2024

10. Set Cold Transfer as Default

    11 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

11. Track incoming call from qr code

    3 votes

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    0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    114 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

13. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    5 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

14. Include Name & Number in Caller ID

    25 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

15. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

16. Supervisor actively monitoring should be able to record

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

17. RingCX Time Based Callback-in-Queue Offering

    38 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

18. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

19. Add Blackout days for Timeoff

    3 votes

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    1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

20. Agent Adherence grace period

    4 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024