Settings and activity

89 results found

1. Add ability to create Requeue Shortcuts in centralized place and assign as needed

   17 votes

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   Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

2. RingCX -- Ability to default "Stay On Call" either on or off

   33 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

3. RingCX -- Make Dispositions Optional

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

4. Show Caller number when specific extension will transfer the call to another extension

   41 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

5. Ready PENDING-ERR leads

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

6. RingCX Callback Option uses Disposition Notes

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   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

7. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

8. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

9. RingSense Feedback option

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   4 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Apr 8, 2024

10. To see the Subject line for new emails

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    4 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Why is this important?

    Potentially this can lead agents on picking and choosing what they accept or not based on the title

    T supported this idea  ·  Apr 8, 2024

11. Set Cold Transfer as Default

    10 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

12. Track incoming call from qr code

    3 votes

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    0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    112 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

14. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    5 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

15. International minutes bundle for CX

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

16. Include Name & Number in Caller ID

    24 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

17. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

18. Supervisor actively monitoring should be able to record

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

19. RingCX Time Based Callback-in-Queue Offering

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

20. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024