← RingCentral Ideas

Settings and activity

94 results found

  1. RingCX live redaction

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  2. Pause screen share API when inputting sensitive info (CC number/CVV Code)

    2 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    T commented  · 

    RingCX - 85 seat opportunity critically needs this
    https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RLbbmIAD/view

    T supported this idea  · 

  3. Pause Automatic Call Recording

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    T commented  · 

    RingCX, 85 Agent opportunity - https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RLbbmIAD/view

    Critically needs this.

    T supported this idea  · 

  4. Position in Queue Announcement

    44 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  5. add calling function when in a chat

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  6. Agent level digital signature modification capability

    8 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  7. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  8. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  9. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  10. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    T supported this idea  · 

  11. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  12. RingCentral Office Call Deflection into Engage Digital

    5 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  13. Add IP Address field in Ring CX Analytics for Reporting

    9 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  14. Ability to cancel or extend after call wrap

    48 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  15. RingCX Queue Event- Alarm Notification "send to device"

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  16. Historical Reports to include additional data fields

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  17. API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available...

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  18. Callbacks Moved back to Available Leads if Not Dialed

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  19. Disposition Export/Import - Manager

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 

  20. Additional Options for Automated Exports (other than SFTP)

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    T supported this idea  · 
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