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Settings and activity

89 results found

  1. Track number destination search

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    T supported this idea  · 

  2. Default Manual Dialing to not be recorded

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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  3. Post Call Surveys within the Interface

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  4. Multi-lingual support

    7 votes

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    Planned  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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  5. Allow More Dialing Options for Outbound

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  6. Allow supervisor to move agent into available status.

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  7. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  8. RCV integration with RingCentral Contact Center

    7 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  9. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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