← RingCentral Ideas

Settings and activity

4 results found

  1. Report on users time in queue

    12 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Nicole shared this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    576 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  3. why isnt there any reports to show the length of time when people are unavailable

    23 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. create a report option to show a time stamp of when a tech queues in and out

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?