Settings and activity

59 results found

1. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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2. Simplified licensing & SKU model through a quote builder

   8 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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3. Option to place agent in unavailable state when working DFO interactions

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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4. Display Magazines or Videos on RCV waiting Room

   6 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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5. CNAM for RingCentral Contact Center

   13 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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6. Support in Analytics for non-English languages

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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7. "Dashboard only" license & dashboard URLs for RCCC

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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8. NiC Contact Centre Long Term Storage retrieval notification

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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9. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Implement automatic data masking controls for PII

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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12. Supervisors to be able to reprioritize emails

    2 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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13. WhatsApp Outbound API

    15 votes

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    2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  Michelle responded

    RingCX has an API that facilitates this

14. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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15. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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16. Ask an expert v2

    4 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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17. Support agent availability for Live Agent handover

    3 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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18. RingCX Native Connector Support for We-Chat

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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19. Manual Exports and Automated exports to support shorter intervals by default

    4 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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