Would like a to route call queues for reps in a fair order. We would like a call queue that calls go down the line to all available reps. For example: Sequential option will always go back to top of list after someone answers. So instead of that when someone calls and it goes to available rep it from the last ext that answered and doesnt go back to the top.
Would like a to route call queues for reps in a fair order. We would like a call queue that calls go down the line to all available reps. For example: Sequential option will always go back to top of list after someone answers. So instead of that when someone calls and it goes to available rep it from the last ext that answered and doesnt go back to the top.