319 results found
-
Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
18 votes -
Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.
Issue:
When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.Requested Enhancement:
Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.6 votes -
Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
View the SMS complete conversation once archived
Currently, SMS messages are archived individually.
It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.
2 votes -
archiver
Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.
3 votes -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
10 votes -
SCIM Email Mapping
They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM
3 votes -
hold music should continue where it was left
when the caller is put on hold the custom hold music will play and after you unhold and hold the caller again, the hold music should continue where it was left it should not start from the beginning.
3 votes -
Automatic resending of failed faxes
To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.
9 votes -
More options on syncing Contacts on RingCentral App
Enable users/admin to have an option to allow them to sync specific groups from MS Entra or other providers when users are provisioned
1 vote -
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses
1 vote -
Phone rotation for a campaign
Customer is a BPO whereby have a lot of customers with different requirements. Additionally RC has an oppty to upsell 20K seats if we an get these requests solved for
1 vote -
remove HUD
I have very few employees and HUD is completely irrelevant to my business. Every time I open the app, it opens to HUD and I need to click over to favorites. It is a real pain to do this EVERY TIME and I should be able to opt out of it somehow. The rep advised that I cannot either make it default to my favorites, or remove the extension. Please make either one, or both of these options available. Thanks.
1 vote -
One Click to Dial in RC app connect
A feature wherein they click on the number in Pipedrive and will ring directly to the RC app connect without clicking the phone icon or a hover-to-show tooltip.
1 vote -
RC QA Management
One enhancement that would be very helpful is adding an option, when building the evaluation form, to have the total score automatically pre filled when the form is published, allowing evaluators to deduct points as needed, instead of manually entering scores for each KPI. This would save significant time, reduce manual effort & improve efficiency. Since one of our main goals in moving evaluations to RingCentral is to minimize manual processes, this feature would add great value.
1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
2 votes -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
4 votes -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.2 votes -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
3 votes
- Don't see your idea?