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Developer Platform, APIs, & Integrations

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  1. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    52 votes

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    7 comments  ·  Other  ·  Admin →
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  2. Allow reliable delivery of notifications via Verizon SMS

    19 votes

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  3. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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  4. Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes

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  5. Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    7 votes

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  6. For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes

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  7. Caller phone number will show when the call is transferred to another extension or department

    13 votes

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  8. "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    10 votes

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  9. Allow Admins to switch between the new and old interface.

    14 votes

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  10. Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    2 votes

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  11. When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes

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  12. Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    6 votes

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  13. RC has a frustrating limitation:
    When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
    -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
    -"Hot desking" login by other users is impossible on any "User Phone" devices.
    -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

    Consider this case:
    'Employee A' works in a busy lobby 95% of the time.
    Due to sickness or…

    1 vote

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  14. We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    4 votes

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  15. It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    3 votes

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  16. I hope there is a way for me to view the other user extension access as a Super Admin on the account

    2 votes

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  17. Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…

    3 votes

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  18. We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

    1 vote

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  19. The option to redirect users to our preferred help link or url.

    1 vote

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  20. RingCentral Schedule Add-in for MS Exchange 2019

    4 votes

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