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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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292 results found

  1. Allow for Call Transcripts to be Backed Up via RC Archiver

    We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

    15 votes

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  2. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    4 votes

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  3. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    3 votes

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  4. Sync Pipedrive contacts to RC App

    Option to sync Pipedrive contacts to RC App should be possible

    2 votes

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  5. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes

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  6. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote

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  7. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

    I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?

    2 votes

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  8. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    28 votes

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  9. Enable AI-Powered Search on the RingCentral Support Site

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much…

    2 votes

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  10. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    69 votes

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  11. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes

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  12. New template for Workflow Builder

    Create a workflow that allows auto forwarding of text messages from specific numbers.

    1 vote

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  13. User Provisioning without Adding an Unassigned Extension / Licensed - Google IDP

    I do not want provisioned users from Google to be assigned phone numbers, I want them to be assigned "Video Pro" licenses by default. They can later be "upgraded" to phone numbers as needed.

    1 vote

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  14. Enterprise Branded Caller ID

    Please make the Enterprise Branded Caller ID a menu option so we can subscribe to it through the Ring Central desktop program. By making it a subscription feature, you will gain more business and it will be easily accessible to your customers.

    1 vote

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  15. canceling faxes

    Your system is very misleading when cancelling faxes. Just found out that you can only cancel faxes that are in the "Processing" stage which means you have to catch the error immediately or you're out of luck. Don't have the option to "Cancel" faxes that have been "Submitted" as it is misleading. With manual faxes, you can cancel when it's dialing (which I liken this to "Processing") or transmitting (which I liken to "Submitted").

    1 vote

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  16. Ability to install the RingCentral app twice on the same device to log in with a different extension

    The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.

    2 votes

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  17. Using a standalone RingCentral email domain

    Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.

    1 vote

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  18. IDP changes

    Ability to stop the changes made by their IDP

    1 vote

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  19. Disable ability of user to transfer/ forward call

    Ability to restrict / disbaled transfer to their personal number/ cellphone number

    1 vote

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  20. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes

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