369 results found
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Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
7 votes -
Generate a performance report showing month over month
add an option to generate a performance report showing a month over month comparison like for example from january, feb, march april, may and june
4 votes -
Enable AI Call Notes to be Archived
Enable AI Call Notes to be Archived
4 votes -
311 call handling
Currently, 311 calls are routed based on the caller's phone number. We would like to explore the possibility of routing calls based on the caller's physical location instead.
Is there a supported method or feature that would allow 311 calls to be routed according to the caller's geographic location rather than the originating phone number?
4 votes -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
2 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes -
New template for Workflow Builder
The option to send SMS via Workflow to multiple numbers, rather than just one.
2 votes -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes -
Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
18 votes -
Setting up multiple Achivers on an account
Archiver - second account
This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?
2 votes -
Dynamics different email
Leverage different email addresses for Microsoft Dynamics and RingCentral while maintaining full feature compatibility and seamless integration.
2 votes -
AI Receptionist - Zendesk Integration
Please add support for integrating RingCentral AI Receptionist with Zendesk, allowing the AI Receptionist to automatically create Zendesk tickets based on customer interactions.
This integration would enable the AI Receptionist to capture relevant customer information and conversation details and use them to create tickets directly in Zendesk, helping support teams streamline ticket creation and follow-up.
1 vote -
Ring Central Archiver - File Naming Convention
We connected our RC archiver to BOX to store recordings, but the file naming convention was updated in the process. The file name now makes it difficult for our automation to extract the phone number and relate call recordings to records in Salesforce. Is there any way we can adjust the file naming convention when file move from RC to Box?
2 votes -
Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.
Issue:
When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.Requested Enhancement:
Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.6 votes -
Ability to Monitor Live Calls via Desktop App while the Active Call is on Deskphone
Customer has a new trainee and would like to grant them permission to listen to live calls handled through a desk phone for training purposes.
The trainee should have listen-only access, with no options to Whisper, Barge, or Take Over the call.
1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
9 votes -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
17 votes -
New template for Workflow Builder
The ability to send recurring messages is nice to remind my employees to submit their timecards, for example, except there is no way to make it repeat biweekly or customize the duration. It is not functional without this capability.
1 vote
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