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286 results found

  1. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    3 votes

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  2. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    3 votes

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  3. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes

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  4. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote

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  5. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    28 votes

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  6. Enable AI-Powered Search on the RingCentral Support Site

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much…

    2 votes

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  7. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    68 votes

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  8. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes

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  9. Ability to install the RingCentral app twice on the same device to log in with a different extension

    The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.

    2 votes

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  10. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes

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  11. user incoming call

    The customer wants calls to users' extension to include an indicator showing which specific advertisement prompted the call including the phone number of their customer specially if the user's extension is using multiple direct number.

    1 vote

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  12. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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  13. fax

    Please allow us to set an email address for fax status notifications. When the notification is received at the default address, I have to forward it to Salesforce. It would be ideal if I could set my Salesforce email as the destination for such notifications to eliminate redundant steps.

    1 vote

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  14. Archive Call Logs and SMS Logs

    We need the ability to archive Call Logs and SMS Logs as part of the RingCentral Archiver integration with SFTP. Currently, while the Archiver supports voicemail, call recordings, faxes, and messages, call log and SMS log metadata are not included in the archived files sent to SFTP.

    We wanted an automated and centralized backup of all communications. Having call and SMS logs exported to our SFTP destination ensures our internal systems remain up-to-date with accurate records, without relying on manual exports from the admin portal or APIs.

    1 vote

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  15. play recording while on a call

    Play a recording while on live phone call

    1 vote

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  16. Audit trail Mute visibility

    Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    5 votes

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  17. Ability to disable the contact in RingCentral App.

    Ability to disable the contact in RingCentral App.

    1 vote

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  18. RingCX Create workflow

    Ringcx

    When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
    As for now this option is not available

    1 vote

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  19. Change the number off repeating prompts in IVR before net action

    We would like to have the option to change the number off repeating prompts before the next action
    in our IVR menu
    Min 1 repeat to max 10

    1 vote

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  20. Warm Transfer call for Yealink T4*U, T5*W and W7*P

    Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote

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