296 results found
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Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
16 votes -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
4 votes -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
3 votes -
Sync Pipedrive contacts to RC App
Option to sync Pipedrive contacts to RC App should be possible
2 votes -
Force a number associated with multiple contacts to display as a Department or Site
Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.
We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.
4 votes -
SSO log in
Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO
1 vote -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
2 votes -
allow reliable delivery of notifications via Verizon SMS
Allow reliable delivery of notifications via Verizon SMS
28 votes -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
70 votes -
Enable AI-Powered Search on the RingCentral Support Site
Description:
The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.
Problem:
Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).Suggested Solution:
Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much…2 votes -
automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
3 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
1 vote -
buy back phones
If a customer decides to close their account or move to Desktop/Phone app, it would be nice if Ring Central can take the phone back from us and we can trade it in for bill credits? If we are no longer using it because we switched to desktop app, then credits will be great but if it is no longer being used because of account closure, then a credit to the card on file would be good.
1 vote -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
1 vote -
Allow to block any international number so the client does not get a $20 charge every time an international call is received
Allow to block any international number so the client does not get a $20 charge every time an international call is received
1 vote -
FaceID
Please add FaceID for iOS and biometric unlock for Android
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
1 vote -
User Provisioning without Adding an Unassigned Extension / Licensed - Google IDP
I do not want provisioned users from Google to be assigned phone numbers, I want them to be assigned "Video Pro" licenses by default. They can later be "upgraded" to phone numbers as needed.
1 vote -
Enterprise Branded Caller ID
Please make the Enterprise Branded Caller ID a menu option so we can subscribe to it through the Ring Central desktop program. By making it a subscription feature, you will gain more business and it will be easily accessible to your customers.
1 vote -
canceling faxes
Your system is very misleading when cancelling faxes. Just found out that you can only cancel faxes that are in the "Processing" stage which means you have to catch the error immediately or you're out of luck. Don't have the option to "Cancel" faxes that have been "Submitted" as it is misleading. With manual faxes, you can cancel when it's dialing (which I liken this to "Processing") or transmitting (which I liken to "Submitted").
1 vote
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