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269 results found

  1. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes
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  2. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    28 votes
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  3. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes
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  4. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    67 votes
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  5. Ability to install the RingCentral app twice on the same device to log in with a different extension

    The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.

    2 votes
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  6. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes
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  7. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
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  8. Audit trail Mute visibility

    Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    5 votes
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  9. To able to use Restricted global emergency and special service numbers as Ext. Number

    Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    9 votes
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  10. Identifier on the deskphone if it's registered on a different account/location

    Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes
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  11. Role-Based Toggle Visibility For SSO Enablement

    Problem Statement: Currently, the SSO Enable toggle switch is visilbe to all users regardless of their roles. This can create confusion for users who do not have the permission to modify these settings and may propose a risk for accidential misconfigurations.

    Proposed Solution: Introduce a role base visibility logic for the SSO toggle, usign a user settings template to determine visibility based on specific role levels. This approach ensures that only the selected admins etc can view and manage the setting while hiding it from other users and provide more flexibility in managing roles.

    3 votes
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  12. User Account MAC/Delete at a Future date

    It would be nice if we could set a future date on the Disable User confirmation window, so we can schedule out our MACD's. User will be disabled on X date and time. rather than instantly.

    1 vote
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  13. Enable Teams Direct Routing 2.0 in bulk.

    We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

    4 votes
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  14. RingCentral Video recorded meeting option to download only audio meeting

    RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.

    3 votes
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  15. Callers phone number will show when the call is transferred to another extension

    Caller phone number will show when the call is transferred to another extension or department

    15 votes
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  16. Automatic Call Recording

    For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    13 votes
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  17. Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users

    "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    11 votes
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  18. Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work

    Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.

    1 vote
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    Planned  ·  AdminByrne Reese (Group PM, RingCentral) responded

    We love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.

  19. Fax with disclaimer

    Attach disclaimer in sending fax

    2 votes
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  20. Office 365 presence sync to RingCentral

    Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    3 votes
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