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Developer Platform, APIs, & Integrations

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  1. There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    9 votes

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  2. A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

    7 votes

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  3. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    13 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  5. User with Standard (international) access, not able to dial international call from call queue

    3 votes

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  6. In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes

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  7. Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes

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  8. Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes

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  9. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    2 votes

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  10. When receiving the call there is no sound for that, please try to improve it.

    2 votes

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  11. To removed Debt relief offers from Prohibited campaigns

    4 votes

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  12. Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…

    2 votes

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  13. Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".

    3 votes

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  14. Allow Admins to switch between the new and old interface.

    2 votes

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  15. I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…

    3 votes

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  16. We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly…

    7 votes

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  17. Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

    3 votes

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  18. Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote

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  19. The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes

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  20. I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.

    2 votes

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