378 results found
-
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
8 votes -
Generate a performance report showing month over month
add an option to generate a performance report showing a month over month comparison like for example from january, feb, march april, may and june
5 votes -
MCP connection
MCP Connector and the authentication
2 votes -
Add Option to Remove the Identity Provider ID from the Admin Portal
It would be beneficial to provide customers with an option to remove the Identity Provider ID directly from the Admin Portal. This would eliminate the need for customers to contact Support to have it removed on their behalf, reducing support requests and saving customers time.
2 votes -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
3 votes -
Enable AI Call Notes to be Archived
Enable AI Call Notes to be Archived
4 votes -
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
2 votes -
311 call handling
Currently, 311 calls are routed based on the caller's phone number. We would like to explore the possibility of routing calls based on the caller's physical location instead.
Is there a supported method or feature that would allow 311 calls to be routed according to the caller's geographic location rather than the originating phone number?
4 votes -
Redtail AI Summary
Customer would like to have a feature to automatically log the AI summary and transcript to Redtail CRM without using other license like ACE/ RingSense
3 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes -
New template for Workflow Builder
The option to send SMS via Workflow to multiple numbers, rather than just one.
2 votes -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes -
Support Clearing User Attributes When Azure/Okta Values Are Empty
Feature Request:
Enhance RingCentral Active Directory/SCIM user provisioning to support clearing or removing an existing user attribute in RingCentral when the corresponding attribute is blank or removed in Azure AD/Entra ID or Okta.Current Behavior:
When an attribute, such as a mobile phone number, is cleared or left blank in Azure AD/Entra ID or Okta, the identity provider may not explicitly send an API request setting the attribute to an empty value. As a result, the existing value remains populated in RingCentral.This appears to be a common limitation with both Azure AD/Entra ID and Okta, where an empty attribute…
1 vote -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes -
Group Email for SSO
An option where users can be assigned to a group email address while using their individual email addresses to sign in through SSO.
1 vote -
Match outbound area code to clients state
Automatically match outbound caller ID to the client’s number I’m calling, so the recipient sees a familiar number without manual selection
1 vote -
Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
18 votes -
https://www.thryv.com/
Our CRM we are integrated with is the app above. Can your team get started with an integration to migrate our call data there?
1 vote -
Setting up multiple Achivers on an account
Archiver - second account
This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?
2 votes
- Don't see your idea?