298 results found
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allow reliable delivery of notifications via Verizon SMS
Allow reliable delivery of notifications via Verizon SMS
22 votes -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
53 votes -
non-auto updating msi version of the desktop app
Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.
16 votes -
To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
8 votes -
Identifier on the deskphone if it's registered on a different account/location
Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.
9 votes -
Automatic Call Recording
For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.
12 votes -
Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users
"Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.
11 votes -
Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
13 votes -
Audit trail Mute visibility
Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.
2 votes -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
14 votes -
Ability to answer Google Verification Calls
We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.
5 votes -
Office 365 presence sync to RingCentral
Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.
2 votes -
Fax outlook notification - Print to Fax
When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.
4 votes -
Uninstall from all user profiles
Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.
The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.
6 votes -
Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting
When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.
2 votes -
Real "Hot Desking" - Enable temporary use of any phone hardware by any extension
RC has a frustrating limitation:
When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
-The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
-"Hot desking" login by other users is impossible on any "User Phone" devices.
-Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.Consider this case:
'Employee A' works in a busy lobby 95% of the time.
Due to sickness or…1 vote -
Allow for Company name to be displayed on SMS
When sending out SMS display company name instead of just phone number.
1 vote -
New template for Workflow Builder
auto sms reply to received voice mail. Such as "We have received your voice mail and should be responding within 4 working hours."
1 vote -
RingSense Transcription Delay
It could be better if it could lessen the delay of generating the transcription to easily access the call details.
3 votes -
RingCentral Video recorded meeting option to download only audio meeting
RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.
1 vote
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