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580 results found

  1. Seeking to have the fax capability included in RingCentral for Chrome extension

    3 votes

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  2. currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    21 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  3. Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties

    9 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  4. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. The customer wants to have the feature voice/language translator for Italian users

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  6. We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes

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  7. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    7 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  8. Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…

    6 votes

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  9. 5 votes

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  10. We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly…

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. To removed Debt relief offers from Prohibited campaigns

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes

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  13. Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes

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  15. It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

    5 votes

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  16. The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  18. We have a business use case for being able to download the pdf attachments of a fax from an account through the API.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Have the system generate a report that shows received and missed calls while the user is on a live call.

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. include a phone number on my MS Teams meetings to allow users who do not have robust audio capabilities on their computers, to call in to a presentation such that all participants can hear the caller(s) when they speak and the caller can hear people talking via MS Teams. I see articles about internal use of RingCentral with Teams, but nothing regarding what I am describing. Zoon offers a phone number on their meetings so users can call in

    5 votes

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