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  1. Add condition to custom call handling: internal vs. external calls

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melina commented  · 

    I have a ring group where all phones can pick up calls from all numbers. The problem I'm having is now when I need to transfer calls internally, it also rings to all phones. I want it so when external calls are made, it rings to all phones, but when a call is being transferred, it doesn't ring on all the phones. Only to the specific line it's being transferred to.