Settings and activity

12 results found

1. Allow Hiding Metrics on a Historical Report

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Sep 17, 2025

2. Recordings Delivery Audio Format

   10 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Sep 11, 2025

3. Call recordings in Stereo

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Colby supported this idea  ·  Aug 28, 2025

4. Increase Historical Report Capacity

   6 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Jul 7, 2025

5. Enhance the Lead Load Report

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Colby supported this idea  ·  Oct 30, 2024

6. Pass limits per 24 hours

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Oct 18, 2024

7. Add RC Agent Extension field to RCX Webhooks

   2 votes

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   Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Sep 23, 2024

8. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   23 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Sep 20, 2024

9. Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Colby shared this idea  ·  Jan 27, 2021

10. Hourly Outbound Overview Report

    3 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Colby shared this idea  ·  Jan 22, 2021

11. Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Colby shared this idea  ·  Mar 31, 2021

12. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Colby shared this idea  ·  Jun 15, 2021