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  1. 5 votes

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    Jenny Fernando commented  · 

    The performance measurement for call queues and users have separate data points which, in most cases, will not match.https://support.ringcentral.com/article-v2/Discrepancy-Inbound-Call-Count-Between-Call-Queue-and-Users-Performance-Reports.html?brand=RC_US&product=RingCentral_MVP&language=en_USHope this will match.

  2. 1 vote

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    Jenny Fernando shared this idea  ·