← RingCentral Ideas Settings and activity 2 results found Inbound Calls Performance Reporting - Allow different view of data 5 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 1 comment · Phone & Messaging » Admin Portal · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Jenny Fernando commented · Jun 6, 2023 · Edit… · Delete… The performance measurement for call queues and users have separate data points which, in most cases, will not match.https://support.ringcentral.com/article-v2/Discrepancy-Inbound-Call-Count-Between-Call-Queue-and-Users-Performance-Reports.html?brand=RC_US&product=RingCentral_MVP&language=en_USHope this will match. Save Submitting... Send Voicemail to all users as an email 1 vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea 0 comments · Phone & Messaging » Admin Portal · Edit… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Jenny Fernando shared this idea · Sep 29, 2023
Jenny Fernando
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Jenny Fernando
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The performance measurement for call queues and users have separate data points which, in most cases, will not match.https://support.ringcentral.com/article-v2/Discrepancy-Inbound-Call-Count-Between-Call-Queue-and-Users-Performance-Reports.html?brand=RC_US&product=RingCentral_MVP&language=en_USHope this will match.