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7 results found

  1. RingCX | Add a conference button on the RingCX App

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan shared this idea  · 

  2. RingEX Agent Status Report

    4 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Ryan shared this idea  · 

  3. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  4. Add wrap up time for RingCX auto-dialer calls (Campaign)

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  5. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Ryan supported this idea  · 

  6. Real Time Inbound dashboard widget - Need to include Callback request count

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ryan shared this idea  · 

  7. Engage Voice | Ability to keep the OffHook Calling feature enabled

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Ryan shared this idea  ·