Settings and activity

7 results found

1. RingCX | Add a conference button on the RingCX App

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Mar 21, 2025

2. RingEX Agent Status Report

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Feb 19, 2025

3. Historical Reporting handle count for digital channels in RingCX

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Jan 30, 2025

4. Add wrap up time for RingCX auto-dialer calls (Campaign)

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Oct 15, 2024

5. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 10, 2024

6. Real Time Inbound dashboard widget - Need to include Callback request count

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Aug 6, 2024

7. Engage Voice | Ability to keep the OffHook Calling feature enabled

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Jul 20, 2023