← RingCentral Ideas

Settings and activity

9 results found

  1. RingCX | Add a conference button on the RingCX App

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan shared this idea  · 

  2. RingEX Agent Status Report

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ryan shared this idea  · 

  3. Need option to schedule reports in RingCX Digital Analytics

    3 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan shared this idea  · 

  4. Historical Reporting handle count for digital channels in RingCX

    5 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ryan shared this idea  · 

  5. Ability to download the Dashboard under the Digital Analytics in RingCX

    2 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ryan shared this idea  · 

  6. Add wrap up time for RingCX auto-dialer calls (Campaign)

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan shared this idea  · 

  7. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    8 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan supported this idea  · 

  8. Real Time Inbound dashboard widget - Need to include Callback request count

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan shared this idea  · 

  9. Engage Voice | Ability to keep the OffHook Calling feature enabled

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan shared this idea  ·