← RingCentral Ideas

Settings and activity

6 results found

  1. QM Form to Enable Ranking on Form Sections

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Joseph shared this idea  · 

  2. A Critical question to fail a section, not the entire form

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Joseph shared this idea  · 

  3. Ability for Quality Plan to return entire recording

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Joseph shared this idea  · 

  4. Add Quality Plan filters as header fields to Quality Evaluation Form

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Joseph shared this idea  · 

  5. Callback in Queue Recorded Caller Message

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  6. Ability to push interaction from Interaction Analytics to Quality Management

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?