Settings and activity

6 results found

1. QM Form to Enable Ranking on Form Sections

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Jul 1, 2022

2. A Critical question to fail a section, not the entire form

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Nov 7, 2022

3. Ability for Quality Plan to return entire recording

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Nov 30, 2022

4. Add Quality Plan filters as header fields to Quality Evaluation Form

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Nov 2, 2022

5. Callback in Queue Recorded Caller Message

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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6. Ability to push interaction from Interaction Analytics to Quality Management

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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