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  1. Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?

    22 votes

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    New  ·  5 comments  ·  Call Queues  ·  Admin →
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  2. When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    24 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  3. Call Queues should have the ability to ring groups of users in a fixed order.

    For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.

    This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…

    16 votes

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    New  ·  5 comments  ·  Call Queues  ·  Admin →
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  4. In RingEX, I would like to create a schedule where the office would be closed on certain holidays, so the system will play the correct voicemail.

    9 votes

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  5. Ability to set different greeting each day in the call queue

    8 votes

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  6. Ability to ring members of the queue that are on unavailable status when available members did not answer the call.

    8 votes

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  7. Add the length of time a caller has been on the line as a third option on the caller ID display under Call Handling & members - display settings. This would be beneficial for calls that are transferred.

    5 votes

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  8. Customer is requesting to have flexibility to restrict a call queue number to show to the queue members.

    5 votes

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  9. The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.

    7 votes

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  10. MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY

    5 votes

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  11. Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    24 votes

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  12. Have an option to route callers to "Callback list" that will allow us to call them back if they don't want to wait on the line.

    2 votes

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  13. Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.

    Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.

    Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.

    Example Use Cases:

    • Receptionist arrives early → activate working hours immediately.

      • Receptionist closes early/late → switch to after-hours mode manually.

    Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.

    Benefit: Greater operational flexibility and alignment with real-world, variable schedules.

    4 votes

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  14. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    45 votes

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  15. Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.

    4 votes

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  16. The customer would like to have an option to turn off the ringing of Call Queue Pick Up members' devices for incoming calls and instead just show a flashing light on their devices if there's an incoming call on the call queue that they are monitoring.

    3 votes

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  17. Current Feature Description:
    Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.

    Feature Request Description:
    Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.

    Use Case / Business Need:
    In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…

    9 votes

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  18. Allow access/administrative rights to AI transcribed Queue calls via Service Web (Call Queue Management/admin portal)

    3 votes

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  19. Customer must have an option where the customer can enter the phone number and requested for a call back when representative is available.

    -must include:
    Position In Queue: Callers know their exact spot.
    Estimated Wait Time: Callers get clear expectations.
    Callback: Customers can opt for a callback without losing their place.

    2 votes

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  20. Background:

    The account is currently set to loop calls between two call queues.
    They wanted a feature in which call looping continues indefinitely until someone answers the call.
    Currently, it only allows the call queue to loop twice then the call disconnects and got the error "we're facing a technical problem, please try again later."

    22 votes

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