This has already been addressed with another support person there. I'm not sure how much clearer I can make this.. There is NOT anyway to input a contact's phone number WITH an extension when inputting their information using your app. It will only accept the 7 digit main number. The only alternative is to go the website version and enter the full phone number AND extension through that option. There should be a way to enter the same info through the app but there is not. The other ring central support person confirmed this is the only way to include an extension and suggested I put in a request.....thank you
Danny
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This has already been addressed with another support person there. I'm not sure how much clearer I can make this.. There is NOT anyway to input a contact's phone number WITH an extension when inputting their information using your app. It will only accept the 7 digit main number. The only alternative is to go the website version and enter the full phone number AND extension through that option. There should be a way to enter the same info through the app but there is not. The other ring central support person confirmed this is the only way to include an extension and suggested I put in a request.....thank you